I am at the park/attraction

If you are experiencing technical difficulties accessing digital content you have paid for, first refresh the page as it may need to register the purchase.

If this does not work and the watermark is still present, please visit a photo retail counter with your proof of purchase and one of our staff members will help you. 

Digital content can be purchased by item or unlimited for a specified date depending on the location offering. Please check the details of the entitlement before you purchase.

I have left the attraction

If you are experiencing technical difficulties accessing content you have paid for, first refresh the page or leave for a while and try later as it requires a successful network connection to register the purchase. 

If you have waited out this period and the watermark is still present, please contact us here confirming the contact details used for the payment, along with your proof of purchase and we will investigate this further.