I am at the park/attraction

If you are experiencing technical difficulties accessing media you have paid for, first refresh the page as it may need to register the purchase.

If this does not work and the watermark is still present, please visit a photo retail counter and one of our staff members will help you.

I have left the park/attraction

If you are experiencing technical difficulties accessing media you have paid for, first refresh the page as it may need to register the purchase.

If this does not work and the watermark is still present, please submit a Contact Us form, confirming the contact details used for the payment, along with your proof of purchase and our guest services team will investigate this further.